FAQ’s

We know you have questions and you’ve come to the right place to answer them!  If you don’t see the question or answer you need, please reach out to us on our Facebook page or via email at info at onceamonthmeals.com and please include the following:

  • First and last name associated with your Paypal/Stripe Account.
  • First and last name associated with your membership account (if different than above).
  • Email address associated with your Paypal/Stripe Account.
  • Nature of your question/problem/concern.

Membership FAQ- Everything you need to know about a Once a Month Meals Membership.

 

Freezing 101 FAQ- Not sure if you can freeze eggs?  Curious about what freezer containers we recommend?  This page will walk you through the basics of freezer cooking.

 

Billing FAQ- If you have a question about the billing for your OAMM account, this is your place!

 

Technical FAQ- Having trouble with documents?  Not sure how to reset your password?  Find the answers here!

 

Paypal to Stripe FAQ – If you were a basic member before August 21, 2013 and want to upgrade to Pro, you will need to follow some very careful steps. These are step-by-step directions on how.

Still having trouble or questions?

We have online chat help available to you during our Customer Service hours Customer Service Hours: M-F 8am – 5pm (EST). Simply look for this window on the site, and start up a chat with us! We’re here to help.

OAMM Live Online Chat Help

You can also contact us via phone at 330-817-6266 during Customer Service Hours: M-F 8am – 5pm (EST).  Or send us an email using the contact link above we will respond within 24 hours.

We want you to have personalized service so we have chosen not to outsource our customer service at this time. This means there may be times we are unavailable after normal business hours or during holiday weekends. Please know we will be contacting you the next business day.