The fastest way to contact a Once a Month Meals staff member is to access our live customer service chat (found in the bottom right-hand corner of our homepage) during our regular business hours, which are:
- Sunday through Friday, 2:00PM – 5:30 PM EST
Messages left during non-chat hours will be answered during the next chat shift.
You might sometimes find someone available outside of these times, but you can also contact us with questions or concerns by sending an email to: firstname.lastname@example.org.
For informal questions or general freezer cooking questions, you may also wish to solicit feedback from our community via:
For informal questions or general freezer cooking questions, you may also wish to solicit feedback from our Once a Month Meals Community. Please note this is a member only feature.
If you need to contact us via phone, you can reach us at 330-817-6266 during our customer engagement hours.
We want you to have personalized service so we have chosen not to outsource our customer engagement at this time. This means there may be times we are unavailable after normal business hours or during holiday weekends. Please know we will be in touch the next business day.