Technical Support

When technology just isn’t going your way, come here to save your sanity and get back to cooking ASAP!

Shopping Ingredients on Menus

  √ We Plan √ They Shop √ You Cook We are excited to announce that you can now use Instacart to shop for ingredients for your freezer meal ingredients on our site! Instacart is a grocery delivery service where…

How to Earn Extra Menu Slots

Save More Menus, Earn Up to 12 Slots! We are excited to announce that you can now earn more menu slots to create and save more custom menus!  You asked, and we listened! Hooray for saving more menus! 🎉 Depending on your…

How to Exclude Ingredients From Recipes

The Dilemma:  Do you find yourself looking for a recipe  (i.e. stuffed peppers) but don’t have a specific ingredient you want to use or have a food allergy you are trying to avoid (i.e. chicken, beef)?  You want to eliminate…

Why is My Menu Expired?

We’re constantly striving to add new recipes and menus at Once a Month Meals to help you meal plan.  In August 2018, we started offering Limited Time Only Menus.  These menus are only available for the month they are released…

Help! I’m having technical issues!

If you run into trouble with any browser using the Once a Month Meals site or MenuBuilder features, feel free to reach out to us via chat during business hours (M- F 10am-2pm, and 2pm-5pm on the weekends EST) via the…

How do I add my own recipes?

Currently, we do not have the ability for members to add their own recipes to MenuBuilder. Before we add recipes to our system they must be tested for accuracy and compatibility with freezing. Until we are able to implement a…

How to Print My Menu Resources

In order to print your menu resources, you must download them. Step 1: Set Your Serving Size. Before you download your documents, double check your serving size. You can increase and decrease as low or as high as you wish….

How do I contact Once a Month Meals?

LIVE Chat: The fastest way to contact a Once a Month Meals staff member is to access our live customer service chat (found in the bottom right-hand corner of our homepage) during our regular business hours, which are: Sunday through…