This happens from time to time when a member has been using a credit card that is now expired, or if they were issued a new credit card with the recent chip inside.

All we need you to do is log back in and click on the “add payment method” tab to update any changes that may have happened to your card. Once you’ve done that you can either 1) reinstate your membership using the change membership button on your settings or 2) write us at triciac@onceamonthmeals.com and we will add your membership back for you. Below are steps on how to update your payment and reinstate your membership.

STEP 1: Update your payment information:

  1. Log into your account.
  2. Click on your name in the upper right-hand corner and a drop down menu will appear.
  3. Select “Settings” within that menu to arrive at your “Account Settings Page”.
  4. On the right side of your “Account Settings” page, select “Payment Method” under the subcategory, “Account”
  5. To change the card, click “Update Card” and then fill in the information. You may need to refresh your browser after updating the information.

 

STEP 2: Reinstate your membership:

  1. Log into your account.
  2. Click on your name in the upper right-hand corner and a drop down menu will appear.
  3. Select “Settings” within that menu to arrive at your “Account Settings Page”.
  4. On the left side of your “Account Settings” page, select “Change Membership” under the subcategory, “Account”
  5. A new page will appear called “Choose a Plan,” where you can adjust to a monthly, quarterly or yearly membership. Please Note: You will be charged a pro-rated amount when applicable according to your renewal date.

 More Help:

If you have any trouble along the way, please feel free to chat with one of our customer engagement representatives, Mon – Fri in the bottom right-hand corner, and we will respond to you within 24 business hours or you can email us at triciac@onceamonthmeals.com with your full name and email on the account.